Quality Policy Template ISO 9001
Quality Management Policy Template (UK)
Approx. 5 pages · 11 sectionsBranded PDF + editable WordLast reviewed:
What is a quality management policy and who needs one?
A quality management policy states your commitment to meeting customer and legal requirements, setting quality objectives and improving continually, following ISO 9001 principles. Buyers commonly ask for ISO 9001 certification or an equivalent quality policy, so a well-structured document helps suppliers without certification answer quality questions with confidence.
Sets out your quality objectives, customer focus, continual improvement, complaints handling and management review, aligned with ISO 9001 principles.
Why buyers ask for this
Buyers want confidence that you will deliver consistently. Where you do not hold ISO 9001 certification, selection questions commonly ask for a quality management policy instead.
Who needs it
Suppliers asked about quality management, particularly those without ISO 9001 certification.
Where it comes up in a PQQ, SQ or PSQ
Under the Procurement Act 2023, supplier selection uses the Procurement Specific Questionnaire (PSQ) plus each buyer's own conditions of participation and quality questions. Typical questions this policy supports:
- "Do you hold ISO 9001 or equivalent? If not, provide your quality management policy"
- Questions on how you monitor service quality and handle non-conformities
- Requests for your approach to continual improvement and customer feedback
- – Commonly requested in selection questionnaires where ISO 9001 certification is not held
What's inside
The full quality management policy runs to about 5 pages (including the branded cover and document control page) across 11 sections:
- Purpose
- Scope
- Quality Objectives & Principles
- Roles & Responsibilities
- Planning for Quality
- Inspections & Supervision
- Snagging & Defect Management
- Handling Complaints & Quality-Related Feedback
- Documentation & Records
- Continuous Improvement
- Non-Compliance & Review
Key points covered
- Quality commitment
- Quality objectives
- Customer focus and complaints
- Continual improvement
- Responsibilities
- Management review
Every document carries your logo, company name, version number, approval signatory and next review date, in branded PDF plus editable Word.
UK legislation, standards and guidance it references
- ISO 9001:2015 (voluntary standard)
Excerpt preview
[Your Company Ltd] (“the Company”) is committed to delivering consistent, high-quality services and outcomes to clients and service users. This Policy aims to: This Policy applies to: It should be read alongside:
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£19.99 per policy, or £199 for all 39 policies. One-off payment.
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How to adapt it
- Read every section and remove anything that doesn’t reflect how your organisation actually works.
- Complete the bracketed [ADAPT] prompts with your own arrangements, people and data.
- Have the policy approved and signed by a director or equivalent, and communicate it to staff.
- Keep evidence that you follow it, and review it by the date shown.
Quality Management Policy FAQs
Do I need ISO 9001 certification?
Some contracts require it; many accept a documented quality policy and procedures. Check the tender documents.
Can I use this policy to work towards ISO 9001?
Yes. It follows the ISO 9001 structure of policy, objectives, responsibilities and review, so it is a practical starting point. Certification itself requires an audit by an accredited certification body.
What are quality objectives?
Measurable targets linked to your service, for example on-time completion, right-first-time rates or customer satisfaction scores, reviewed by management at planned intervals.
How much does the Quality Management Policy template cost?
£19.99 per policy, or £199 for all 39 policies. It is a one-off payment with no subscription, and you download branded PDF and editable Word files straight away.
Free guides
- Which policies do UK public-sector tenders ask for?
- Procurement Act 2023: what suppliers and SMEs need to know
- Tender policy checklist for UK public-sector bids
General information, not legal advice. Requirements differ between buyers and change over time; always check the tender documents.